At Weskara, every piece is thoughtfully handcrafted by skilled Indian artisans. Because of the handmade nature of our products, some orders may require additional time for careful preparation, quality checking, and dispatch.

Shipping

We offer free shipping on all orders to the United States and Canada, unless otherwise stated during promotional periods.

For orders shipped to other countries, shipping charges may apply. Any applicable shipping charges, including remote-area surcharges, will be calculated and displayed at checkout.

For orders shipped outside the United States, customers are responsible for any applicable customs duties, import taxes, brokerage fees, and other government-imposed charges in their country, unless otherwise stated at checkout.

Customers are responsible for providing a complete and accurate shipping address at checkout. Weskara is not responsible for delays, failed deliveries, or losses resulting from incorrect, incomplete, or outdated shipping information provided by the customer.

If an order is returned to us because the shipping address is incorrect or undeliverable, additional shipping charges may apply if the order needs to be reshipped.

Processing & Delivery Timelines

Each Weskara piece is handcrafted with care by Indian artisans. Orders are typically processed and dispatched within 7-10 business days after order confirmation.

Once dispatched, delivery time depends on the destination, shipping carrier, customs clearance, and other factors outside Weskara's control.

For destinations where shipping charges apply, final shipping charges, including any applicable remote-area surcharges, will be displayed at checkout.

If we are unable to dispatch your order within the stated processing timeframe, we will notify you with a revised estimated dispatch date. Where applicable, you may choose to accept the delay or cancel the unshipped order for a refund in accordance with applicable law.

Returns & Exchanges

We want you to love your Weskara purchase. If you are not completely satisfied, you may request a return or exchange within 30 days of delivery, subject to the conditions below.

To initiate a return or exchange, please contact Weskara Customer Support with your Order ID.

Return Eligibility

To be eligible for a return or exchange:

• The item must be unused and in its original condition.

• The item must be free from signs of wear, stains, odors, alterations, or damage.

• Original packaging and tags must be intact.

• The Weskara label, where applicable, must remain attached.

• The return request must be submitted within 30 days of delivery.

All returns require prior authorization from Weskara Customer Support. Returns sent without prior authorization may be refused or experience processing delays.

Return & Exchange Options

Depending on the product and circumstances, eligible returns may be processed as:

• A refund to the original payment method

• Weskara store credit

• An exchange for another item or size, subject to availability

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery and carefully check the item before using it, wearing it, removing tags, or discarding its original packaging.

If you receive an item that is damaged, defective, or incorrect, please contact Weskara Customer Support within 30 days of delivery. Include your Order ID and clear photographs showing the issue.

Returned items may be inspected by our team. If the damage, defect, or fulfillment error is confirmed, applicable processing and return shipping charges will be waived, and Weskara will provide a replacement or exchange, where available.

Once your return has been received, inspected, and approved, please allow 7-10 business days for your refund to be processed. Your payment provider may require additional time for the refund to appear in your account.

Gift cards are non-refundable.

Items That Cannot Be Returned or Refunded

The following items are considered final sale and cannot be returned or refunded unless they arrive damaged, defective, incorrect, or applicable law requires otherwise:

• Gift cards

• Personalized or customized items

• Final Sale or Clearance items

• Items purchased from boutiques or third-party retailers

Pre-Order Items

Pre-order items are not eligible for return or refund.

They may only be exchanged if they arrive damaged, defective, or incorrect and the issue is confirmed following inspection. Any approved exchange will be for the same item only and will be subject to product availability.

International Returns

We accept international returns; however, Weskara does not provide return shipping labels for orders outside the United States.

Customers must contact Weskara Customer Support and receive return authorization before shipping an international return.

Once the return is approved, the customer is responsible for the cost of shipping the item back to Weskara. Return packages must be postmarked within 30 days of delivery unless otherwise stated in the return authorization.

A flat $8 processing fee applies to approved buyer-remorse international returns.

We strongly recommend using a trackable shipping service. Weskara is not responsible for international return packages that are lost or damaged while in transit.

Customs duties, import taxes, brokerage fees, and similar government charges paid by the customer are non-refundable.

Refused Shipments & Undeliverable Orders

If a shipment is refused or returned because:

• The customer provided an incorrect or incomplete shipping address;

• The customer failed to accept delivery; or

• The customer failed to pay applicable customs duties, taxes, or other government charges;

Weskara may deduct applicable original shipping charges, return shipping costs, carrier fees, customs charges, or similar expenses from any eligible refund, to the extent permitted by applicable law.

Lost or Stolen Packages

If your package appears to be lost in transit or is marked as delivered but cannot be located, please contact Weskara Customer Support with your Order ID and tracking number.

Lost in Transit

If tracking has stopped updating or the carrier confirms that the package has been lost before delivery, Weskara will work with the carrier to investigate the issue.

Following the carrier's investigation and review of any supporting information, Weskara may provide a replacement, store credit, or refund, in accordance with this policy and applicable law.

Marked Delivered but Missing

If tracking indicates that your package was delivered but you cannot locate it, please first check with household members, neighbors, building management, mailrooms, and the shipping carrier.

Depending on the circumstances, Weskara may request additional information, such as a carrier claim or other supporting documentation, before approving a replacement or refund.

Order Cancellations & Modifications

Customer-requested order cancellations or modifications may be accepted within 24 hours of placing the order.

After this period, your order may already have entered processing or shipment, and cancellation or modification cannot be guaranteed.

If you need to cancel or modify an order, please contact Weskara Customer Support as soon as possible. We will do our best to assist you.

Important Note

Nothing in this policy limits or excludes any consumer rights that cannot legally be waived or excluded under applicable law.