Frequently Asked Questions

Yes. Weskara products are handcrafted by skilled artisans in our own workshop in India. Many pieces involve detailed beadwork, embroidery, leatherwork, and careful hand-finishing.

Our products are made and quality checked in our own workshop in India, backed by more than 20 years of making experience.

Our collection includes pieces that may be prepared from available stock as well as pieces made or finished to order. Because every item is handled individually, most orders require our standard 7–10 business-day processing period before dispatch.

We work to represent every product accurately. Because each piece is handmade, small differences in bead placement, colour, texture, and finishing can occur. These natural variations make each piece unique and are not considered defects.

Materials, dimensions, closures, pockets, straps, sole construction, and other relevant details are listed on each product page. If a detail you need is not shown, please contact us before ordering.

Orders are typically processed and dispatched within 7–10 business days after order confirmation. Handmade, made-to-order, customized, or high-quantity orders may require additional time; we will confirm a different timeline where applicable.

Processing time is the time needed to prepare, finish, quality check, and pack your order before dispatch. Delivery time begins after the carrier receives the parcel.

An order confirmation is sent to the email address entered at checkout. If you do not see it, check your spam or junk folder and confirm that the email address was entered correctly. You can also contact us for help.

A cancellation or modification may be requested within 24 hours of placing the order. After that, production or processing may have started, so we cannot guarantee a change or cancellation.

Contact us as soon as possible with your Order ID and the correct address. We can update it only if the order has not been processed or dispatched. Once a parcel is with the carrier, an address change may not be possible.

Please contact us with the product link. Because we make our products in our own workshop, we may sometimes be able to recreate a sold-out piece, but availability, colours, materials, price, and timing must be confirmed first.

Yes. Weskara ships worldwide. Availability and shipping charges for your destination will be shown at checkout.

Yes. We offer free shipping on all orders to the United States and Canada. Shipping charges may apply to other countries and will be displayed at checkout.

Transit is typically 3–5 business days after dispatch. Actual delivery can vary by destination, carrier, customs clearance, weather, holidays, and other circumstances outside our control.

When your order is dispatched, tracking information is sent to the email address used at checkout. Allow a little time for the carrier's tracking page to begin updating.

Contact us before placing your order with the product, destination, and required date. Expedited service is not always available, and faster shipping does not remove the handmade processing time unless we confirm otherwise.

For orders shipped outside the United States, the customer is responsible for any customs duties, import taxes, brokerage fees, or other government charges, unless checkout states otherwise. These charges are set by local authorities and are not controlled by Weskara.

For destinations where charges apply, any shipping fee or remote-area surcharge available to us will be calculated at checkout. Carrier or customs charges assessed after shipment may be separate.

Contact us immediately. Customers are responsible for providing a complete, accurate address. If a parcel is delayed, lost, refused, or returned because of incorrect or incomplete information, reshipping and related carrier costs may apply.

Contact us with your Order ID and tracking number. For a package marked delivered, first check with household members, neighbours, building management, mailrooms, and the carrier. We will help initiate or review a carrier investigation and may request supporting information before an eligible resolution is approved.

Eligible items may be returned or exchanged within 30 days of delivery. The item must be unused, unworn, unaltered, free from stains, odours, or damage, and returned with its original packaging, tags, and Weskara label where applicable. See our Shipping & Returns Policy for complete terms.

Contact us before sending anything back and include your Order ID and reason for the request. We will review eligibility and provide return instructions. Items sent without prior authorization may be refused or delayed.

This depends on the reason for the return and the shipping location. If a confirmed damage, defect, or Weskara fulfilment error is involved, applicable processing and return shipping charges are waived. For buyer-remorse returns, return shipping and other applicable costs may be the customer's responsibility.

Yes, subject to our full policy. For returns originating outside the United States, we do not provide a return label; the customer is responsible for return shipping. A flat $8 processing fee applies to approved buyer-remorse international returns, and duties or import charges already paid are non-refundable.

After an approved return is received and inspected, please allow approximately 7–10 business days for Weskara to process the refund. Your bank or payment provider may take additional time to display it.

Eligible items may be exchanged for another size or item, subject to availability and approval. Contact us before returning the original item so we can explain the available options.

Contact us within 30 days of delivery with your Order ID and clear photographs of the item, packaging, and issue. Please keep the original packaging and do not use or alter the item while we review the request. If the issue is confirmed, we will provide an appropriate replacement or exchange where available.

Personalized or customized products, gift cards, Final Sale or Clearance items, and products purchased from boutiques or third-party retailers are generally not returnable unless they arrive damaged, defective, or incorrect, or applicable law requires otherwise.

Pre-order items are not eligible for return or refund. They may be exchanged for the same item only if they arrive damaged, defective, or incorrect, the issue is confirmed, and replacement stock is available.

Purchases made through Etsy, boutiques, marketplaces, or other third-party retailers must be handled according to that seller or platform's return process. Please contact the place of purchase directly.

Our moccasins generally follow US sizing. Check the size information on the individual product page before ordering. If you are unsure, contact us with your usual size and any relevant foot measurements before placing the order.

We generally recommend choosing the larger size when you are between sizes. For the best guidance, contact us before ordering because fit can vary slightly by construction and style.

Many of our full-beaded moccasins are suitable for normal outdoor use, dancing, driving, and everyday wear. Check the individual product description for the construction and intended use of the pair you are considering.

Measurements and fit details are listed on each product page. Many bag straps are removable or adjustable and many caps have an adjustable back, but features vary by style, so please check the specific listing.

Handle beadwork gently and avoid pulling or snagging it. Spot clean with a soft, dry or lightly damp cloth as appropriate for the material. Do not machine wash. Store the item in a clean, dry place away from prolonged moisture and direct heat.

Avoid soaking, heavy rain, machine washing, and prolonged moisture. If an item becomes lightly wet, gently blot it without rubbing and allow it to air dry naturally away from direct heat. Follow any product-specific care instructions on the listing.

Stop using the item in a way that could worsen the issue and contact us with your Order ID and clear photographs. We will assess the item and explain any available repair or resolution options on a case-by-case basis.

Yes, many Weskara products can be customized. Start by submitting the form on our Customize a Product page with the item, size, colours, beadwork, or other details you have in mind.

Depending on the product, we may be able to change colours, bead combinations, selected design details, sizing, measurements, or other features. Feasibility depends on the design, materials, and construction.

You may submit a new concept even if it is not based on an existing Weskara product. Include as much detail as possible and add a reference or inspiration link if available. We will review what can be made in our workshop.

No. Submitting the customization form is only a request. We first review feasibility and then confirm the design details, price, and expected production timeline. Nothing moves into production until you approve.

Price and production time depend on the product, design, materials, size, quantity, and complexity. If you have a preferred deadline, include it in your request. A requested date is not guaranteed until we confirm it.

Customized and personalized products generally cannot be returned or refunded unless they arrive damaged, defective, or incorrect, or applicable law requires otherwise. Any order-specific terms will be explained before you approve production.

The secure payment methods and currency available to you are displayed at checkout and may vary by country, device, and payment provider. Review the final order total before completing payment.

Check the code's spelling, dates, minimum spend, product eligibility, and customer restrictions. Some promotions cannot be combined, and checkout will apply only discounts that are eligible together. If a valid code still fails, contact us before placing the order.

Contact us before ordering with the product and your request. Gift wrapping or a message may be possible for selected orders, but availability must be confirmed and additional charges may apply.

Use our Contact Us page for product advice, order help, sizing questions, or care guidance. Include the product link for a pre-purchase question and your Order ID for an existing order.

Any applicable sales tax collected by the store is calculated and shown at checkout based on the order and destination. Customs duties, import taxes, and brokerage fees for international orders are separate.

Yes. You can visit our wholesale store on Faire or contact us with the products, quantities, destination, and required timeline for a bulk enquiry.

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